Built for Enterprise-Scale Support Operations
Conzura Groups provides a powerful ticketing platform designed for organizations managing complex support structures. Create isolated accounts for different departments or clients, organize teams with granular permissions, and track every support request from creation to resolution.
With comprehensive dashboards, real-time analytics, and intelligent workflow automation, your support teams can deliver exceptional service while maintaining complete visibility and control across your entire organization.
Multi-Account
Isolated environments for departments
Team Structure
Flexible role-based organization
Track Every Request with Precision
The ticket management system provides complete visibility into all support requests. View ticket status, assigned agents, customer groups, due dates, and update timestamps in a clean, organized interface. Filter and search through tickets effortlessly to find exactly what you need.
Real-Time Status Tracking
Monitor ticket progress with instant updates and status indicators
Smart Assignment
Automatically route tickets to the right agents based on group and team structure
Priority Management
Set priorities and due dates to ensure critical issues are handled first
Build Flexible Team Structures
Create and manage teams across your organization with complete flexibility. From HR & Recruiting to IT Development, Software Development to Sales & Marketing, organize your workforce into logical units with clear responsibilities and member assignments.
Each team can have its own members, permissions, and workflows. The visual interface shows team composition at a glance, making it easy to understand your organizational structure and quickly add or remove team members as needed.
Hierarchical Organization at Scale
Departments provide a higher-level organizational structure that groups related teams and customer groups together. Create departments like Business Administration, Support, or Technology & Operations, and associate multiple teams with each department for comprehensive organizational hierarchy.
This hierarchical structure enables sophisticated routing rules, reporting by department, and clear accountability across your entire support organization.
Granular Permission Management
Define roles like Admin, Support Agent, User, Sales, and HR with precise permission controls. Configure who can create, view, update, or delete tickets. Enable role hierarchy to allow managers to oversee resources owned by team members beneath them.
The permission system ensures data security and compliance by restricting access based on user roles, while the toggle-based interface makes it simple to configure complex permission structures without confusion.
Organized Customer Profiles
Manage customer information with detailed profiles including roles, email addresses, and group memberships. Organize customers into groups like Default Group or IT Services for efficient ticket routing and team assignment.
The visual card-based interface makes it easy to browse customers, understand their group associations, and quickly access their ticket history and support interactions.
Built-In Conversation System
Every ticket includes an integrated conversation thread, allowing seamless communication between support agents and customers. Track conversation history, see message timestamps, and maintain complete context for every support interaction.
The conversation system ensures nothing gets lost, provides full audit trails, and keeps all communication organized within the relevant ticket context.
Comprehensive System Settings
Configure your platform with granular control over site title, URLs, server timezone, and date/time formats. Manage ticket types, priorities with SLA overrides, appearance settings, permissions, and backup/restore operations all from a centralized settings interface.
The settings system provides administrators with complete control over platform behavior, ensuring the ticketing system adapts perfectly to your organizational requirements.
Complete Feature Set
Everything you need to run enterprise-grade support operations
Ticket Types & Priorities
Configure custom ticket types (Issue, Task) with priority levels (Normal, Urgent, Critical) and SLA overrides
Customer Groups
Organize customers into groups like Default Group and IT Services for efficient routing
Multi-Tenant Architecture
Create isolated accounts with independent teams, groups, and workflows
Role-Based Access Control
Define admin, agent, and user roles with granular permission management
Analytics Dashboard
Track total tickets, completion rates, average response times, and ticket breakdowns
Report Generation
Generate reports by groups, priorities, status, tags, types, and assignees
Notice System
Create and manage system-wide notices for users and teams
Backup & Restore
Complete backup of database, attachments, and assets with easy restoration
Elasticsearch Integration
Optional Elasticsearch support for advanced search and indexing capabilities